Bytetron is a complete IT Systems Management and Support solution. Specifically designed for quality of service and cost efficiency through the use of streamlined processes and systems, it is a solution for any organization with a need for Management and Support of between 1 and 199 computers.
Enterprise Level Help Desk
Our Technical Support Officers provide dedicated assurance that your employees will receive the support they need, when they need it. They have access to an array of enterprise level resources that enable them to perform complex remote tasks at the click of a button - anything from administering or troubleshooting almost any aspect of your server, to taking remote control of your employee's screens to guide them through a problem.
Our Technical Support Officers embrace the sophisticated capabilities of our Virtual IT Client Management System, that allow them to gain access to a comprehensive snapshot of every aspect of your network. Your historical information is available instantly, as are details information pertaining to your current problems, changes and requests.
Proactive Network Administration
As a Virtual IT Client, we will pre-arrange a monthly appointment that suits your schedule to receive a visit from your Technical Services Officer. In this visit, a health check of your network will be performed covering the following critical tasks:
Network
Check Hubs / Switches for high utilisation & data collisions
Check Load Balancing
Check DNS server name resolution
Check WINS server database consistency & name resolution
Check DHCP database consistency
Check Router uptime
Back-Up Systems
Test Data Restore from Previous Backup
Check all backup event logs
Truncate unnecessary catalogues
Clean tape drive heads
Update Emergency Restore Disk
Uninterruptible Power Supply ( UPS )
Test UPS and check configuration
Check battery life
Workstations
Check Free Hard disk space
Delete temporary files
Visit all users and resolve any problems
Assist users with peripherals, software & hardware issues
Check Virus Protection status
Run a full virus scan of hard drives
Check for program updates / patches
Check Hard Disk Drive for Errors
Defragment Hard Drive(s)
On a weekly basis, a Technical Services Officer will connect to your server remotely and manually check vital signs that may affect stability & performance as well as network users. Some of the administrative tasks attended to include;
Server(s)
Check System, Application and Security event Logs
Check free hard disk space
Empty recycle bin & delete temp files
Check RAID Array / Hard Drive Management systems
Apply relevant Patches and Service Packs
Users
Maintain user profiles and user permission groups
Manage mail boxes, email aliases, and distribution groups
Virus Protection
Check Virus definitions & security alerts - update if required
Check Virus scan logs
Check or Delete quarantined files
Check firewall log files
Check for Internet browser and program security updates
Internet and Email
Check administrator mail box and address any issues
Check Postmaster Mailbox & forward undeliverable emails
Check queues in Internet Mail program
Check email access
Check queues in fax server program
Check Remote Access Service and connection times
Check Internet connections and connected times
Check Internet data downloads (by user if applicable)
Check and test Internet access restrictions
Check email policy, usage and quarantine settings
Delete temporary internet files on server & workstations
